{"product_id":"add-note-and-special-instructions-field-mobilia","title":"Add Note and Special Instructions Field","description":"\u003cp class=\"task-lead\"\u003eA skincare brand about to launch had a few items they couldn't resolve, including a note field customers kept missing.\u003c\/p\u003e\u003ch2\u003eThe request\u003c\/h2\u003e\u003cblockquote\u003e\n\u003cp\u003eWe're about to launch and have a few things I haven't been able to resolve. The order note field is hidden. Customers with allergies need to tell us and they're not finding it.\u003c\/p\u003e\n\u003ccite\u003eOriginal customer request, anonymized\u003c\/cite\u003e\n\u003c\/blockquote\u003e\u003cp\u003eA safety-relevant field buried where nobody saw it.\u003c\/p\u003e\u003ch2\u003eThe approach\u003c\/h2\u003e\u003cp\u003eWe moved the order note field to a prominent position on the cart with a clear label about allergies and special requests, and made sure the note reaches the order and the fulfillment team.\u003c\/p\u003e\u003ch2\u003eWhat we shipped\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eOrder note field repositioned prominently\u003c\/li\u003e\n\u003cli\u003eClear label for allergies and requests\u003c\/li\u003e\n\u003cli\u003eNote delivered with the order\u003c\/li\u003e\n\u003cli\u003eRemaining launch items resolved\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"TaskHusky Portfolio","offers":[{"title":"Default Title","offer_id":44155680686154,"sku":"TASK-0153","price":0.0,"currency_code":"USD","in_stock":false}],"url":"https:\/\/www.taskhusky.com\/products\/add-note-and-special-instructions-field-mobilia","provider":"TaskHusky","version":"1.0","type":"link"}