{"product_id":"urgent-and-production-down-fix-parallax","title":"Urgent and Production-Down Fix","description":"\u003cp class=\"task-lead\"\u003eA fashion brand selling worldwide had their swatch and variant associations break, and orders were going out with the wrong color. They needed it fixed the same day.\u003c\/p\u003e\u003ch2\u003eThe request\u003c\/h2\u003e\u003cblockquote\u003e\n\u003cp\u003eOur swatch association is broken. Customers select one color and get charged for another. We're shipping wrong orders. Shopify support personally recommended you. Please help urgently.\u003c\/p\u003e\n\u003ccite\u003eOriginal customer request, anonymized\u003c\/cite\u003e\n\u003c\/blockquote\u003e\u003cp\u003eA recent change had disconnected swatches from their variants. Every hour it stayed broken cost the brand a wrong shipment.\u003c\/p\u003e\u003ch2\u003eThe approach\u003c\/h2\u003e\u003cp\u003eWe diagnosed the disconnect between swatches and variants within the hour, restored the correct associations across the catalog, and verified on a sample of products in every collection before confirming the fix was live.\u003c\/p\u003e\u003ch2\u003eWhat we shipped\u003c\/h2\u003e\u003cul\u003e\n\u003cli\u003eSwatch-to-variant associations restored\u003c\/li\u003e\n\u003cli\u003eVerified across every collection\u003c\/li\u003e\n\u003cli\u003eSame-day turnaround\u003c\/li\u003e\n\u003cli\u003eRoot cause documented so it doesn't recur\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"TaskHusky Portfolio","offers":[{"title":"Default Title","offer_id":44155511308362,"sku":"TASK-0064","price":0.0,"currency_code":"USD","in_stock":false}],"url":"https:\/\/www.taskhusky.com\/products\/urgent-and-production-down-fix-parallax","provider":"TaskHusky","version":"1.0","type":"link"}