Your Personal Online Secret Shopper Expert – Understand Your Customer’s Transaction Experience

$499.00
Your Personal Online Secret Shopper Expert – Understand Your Customer’s Transaction Experience

Your Personal Online Secret Shopper Expert – Understand Your Customer’s Transaction Experience

$499.00

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description

It’s no longer enough to just get the sale. In an age where every Tweet and Instagram post can become either a free ad or a customer red flag, every element of your business matters. This includes your ordering process, fulfillment, returns, and follow-up. You will have a unique opportunity to learn what you don’t know about your business.

Our User Experience and Marketing experts will walk through a sale on your website and complete a real purchase of your products or services – capturing details and friction points that you might not even know exist. This analysis will extend through everything from your confirmation emails, to the product packaging, to your return policies and procedures, and more.

You will receive a detailed, written report with photos, screen captures, and specific actionable items that you can implement in the real world to increase customer satisfaction, generate more referrals, and create real customer loyalty.

Your report will include details about the:

  • Ordering and payment process
  • Risk communication and transfer language
  • Payment methods
  • Order confirmations and other emails
  • Your customer service communication and methods (phone, live chat, email)
  • The product delivery experience, including packaging and condition
  • The return/exchange process