Task № 0309 · Completed 2019 · Home goods retailer

Account Page Sidebar and Navigation

A retailer's customers were logging into their accounts and then appearing logged out when they returned to the main store.

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2 to 4 business days
Turnaround, from quote to live
Medium
Task complexity
Empire
Pixel Union theme
2019
Year completed
01

The request

“Customers log into the account section, then navigate to the main website and they're no longer logged in. It's causing a lot of support tickets.”
Typical request
Paraphrased from merchant tickets in this category

A session problem between account pages and the storefront.

02

The approach

We resolved the session inconsistency so customers stay logged in across account pages and the storefront, and added account navigation to the header so they can move between the two.

03

What we shipped

  • Login session persists across the store
  • Account navigation in the header
  • Tested across browsers

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