01
The request
“Remove the special instructions to the seller box on the cart page and replace it with a box containing our policies that the customer has to check before checkout.”
Typical request
Paraphrased from merchant tickets in this category
Disputes after purchase. The retailer wanted acknowledgment recorded before checkout.
02
The approach
We replaced the instructions field with a policy summary and a required checkbox. Checkout is disabled until it's checked, and the acknowledgment is recorded on the order.
03
What we shipped
Special instructions box removed- Policy summary and required checkbox on the cart
- Checkout disabled until acknowledged
- Acknowledgment recorded on the order
