01
The request
“One of the more challenging things we deal with is pre-orders. Customers add a pre-order and an in-stock item to the same cart and expect both to ship now. We need clear logic.”
Typical request
Paraphrased from merchant tickets in this category
Mixed carts creating shipping expectations that couldn't be met.
02
The approach
We added pre-order labeling throughout the cart and checkout, and a clear message when a cart mixes pre-order and in-stock items explaining that the order ships when the pre-order is available.
03
What we shipped
Pre-order labeling in cart and checkout- Mixed cart warning message
- Pre-orders tagged on the order
- Estimated ship date shown
