01
The request
“I was planning to launch today and need urgent help. The top menu with the logo doesn't stay visible on mobile, the slideshow text is cut off, and the product grid is broken on phones.”
Typical request
Paraphrased from merchant tickets in this category
Launch day was blocked by mobile issues the brand couldn't fix themselves. They needed a same-day turnaround.
02
The approach
We worked the list in order of what blocked launch: fixed the mobile header, corrected the slideshow text sizing, and repaired the product grid. Each fix was tested on real devices as we went and the store launched that day.
03
What we shipped
Mobile header fixed to stay visible- Slideshow text sizing corrected on phones
- Product grid repaired on mobile
- Same-day turnaround to unblock launch
