01
The request
“Build a returns page with our policy, a simple form to request a return, and link it from the footer and the order confirmation email.”
Typical request
Paraphrased from merchant tickets in this category
Returns handled by email with no structure.
02
The approach
We built the returns page with the policy and a return request form that emails the retailer with the order number, and linked it from the footer and confirmation email.
03
What we shipped
Returns and refund page- Return request form
- Linked from footer and order email
- Requests delivered by email
