Task № 0491 · Completed 2024 · International retailer

Shopify Functions and Discount Functions

A retailer needed checkout blocked when shipping details contained non-English characters their carrier couldn't process.

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1 to 2 weeks

Turnaround, from quote to live

Complex

Task complexity

Canopy

Clean Themes theme

2024

Year completed

01

The request

“Prevent customers from completing checkout if non-English characters are added in the shipping details. Our carrier rejects them.”

Typical request

Paraphrased from merchant tickets in this category

A carrier constraint enforced at checkout.

02

The approach

We added validation at checkout that flags non-Latin characters in shipping fields with a clear message asking the customer to correct them.

03

What we shipped

Shipping field validation for non-Latin characters
Clear correction message
Checkout blocked until corrected

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