Task № 0089 · Completed 2020 · Cross-border retailer

Stripe and Custom Payment Provider

A retailer selling in Canada and the US wanted the currency label removed from checkout so customers weren't confused by the USD tag on CAD prices.

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2 to 4 business days
Turnaround, from quote to live
Medium
Task complexity
Mobilia
Out of the Sandbox theme
2020
Year completed
01

The request

“We charge in either CAD or USD through Stripe. Our currency converter shows the right currency, but checkout displays a USD label even when the customer is paying in CAD.”
Typical request
Paraphrased from merchant tickets in this category

A mismatch between the storefront converter and the checkout label was eroding trust at the last step.

02

The approach

We aligned the checkout display with the customer's selected currency so the label matches what they were shown throughout. Customers in Canada see CAD from browse to payment.

03

What we shipped

  • Checkout currency label matches the selected currency
  • Consistent from storefront to payment
  • Tested for both CAD and USD customers

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