Task № 0260 · Completed 2020 · UK home goods brand

Tax Setup and Tax Configuration

A UK brand displaying VAT-inclusive prices needed the tax to be removed correctly for exempt customers at checkout.

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2 to 4 business days
Turnaround, from quote to live
Medium
Task complexity
Symmetry
Clean Themes theme
2020
Year completed
01

The request

“In the UK we display prices including VAT. Some customers are VAT-exempt. When they check out, the VAT should come off, and right now it doesn't.”
Typical request
Paraphrased from merchant tickets in this category

Tax display and tax charging that needed to work together.

02

The approach

We configured tax settings so prices display inclusive of VAT, and tagged exempt customers so VAT is removed automatically at checkout for them.

03

What we shipped

  • VAT-inclusive display for all visitors
  • VAT removed for tagged exempt customers
  • Tested with exempt and standard accounts

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