Task № 0259 · Completed 2020 · Home goods retailer

Tracking Number and Order Tracking Page

A retailer wanted an order tracking page on the store connected to their tracking app.

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2 to 4 business days
Turnaround, from quote to live
Medium
Task complexity
Impulse
Archetype theme
2020
Year completed
01

The request

“I have a tracking app configured but customers still email asking where their order is. I want a tracking page on the site where they enter their order number and see the status.”
Typical request
Paraphrased from merchant tickets in this category

Tracking that existed but wasn't self-service.

02

The approach

We built a tracking page connected to the retailer's tracking app where customers enter an order number and see live shipment status, and linked it from the footer and confirmation emails.

03

What we shipped

  • Order tracking page
  • Connected to the tracking app
  • Linked from the footer and emails
  • Mobile-friendly

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1

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