Task № 0153 · Completed 2020 · Skincare startup

Add Note and Special Instructions Field

A skincare brand about to launch had a few items they couldn't resolve, including a note field customers kept missing.

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2 to 4 business days
Turnaround, from quote to live
Medium
Task complexity
Mobilia
Out of the Sandbox theme
2020
Year completed
01

The request

“We're about to launch and have a few things I haven't been able to resolve. The order note field is hidden. Customers with allergies need to tell us and they're not finding it.”
Typical request
Paraphrased from merchant tickets in this category

A safety-relevant field buried where nobody saw it.

02

The approach

We moved the order note field to a prominent position on the cart with a clear label about allergies and special requests, and made sure the note reaches the order and the fulfillment team.

03

What we shipped

  • Order note field repositioned prominently
  • Clear label for allergies and requests
  • Note delivered with the order
  • Remaining launch items resolved

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