Task № 0337 · Completed 2019 · Grocery retailer

Cross-Browser Compatibility

A retailer's curbside pickup app didn't work in an old browser and they wanted those visitors redirected to a clear message.

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2 to 4 business days
Turnaround, from quote to live
Medium
Task complexity
Atlantic
Pixel Union theme
2019
Year completed
01

The request

“Our pickup app doesn't work in Internet Explorer. I want to identify those visitors and redirect them to a page explaining they need a modern browser.”
Typical request
Paraphrased from merchant tickets in this category

An unsupported browser breaking a critical flow.

02

The approach

We added detection for the unsupported browser that redirects those visitors to an explanatory page with links to modern browsers, leaving all other visitors unaffected.

03

What we shipped

  • Unsupported browser detection
  • Redirect to an explanatory page
  • Links to modern browsers
  • Other visitors unaffected

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