The request
“All the homepage hero images appear pixelated. I upload at the recommended size but they still look soft.”
Recommended sizes that weren't enough for modern screens.
The approach
We set the hero to serve higher-resolution images to high-density screens and adjusted the recommended upload size, then re-uploaded the brand's originals at the new size.
What we shipped
High-resolution images on high-density screens
Upload size guidance updated
Hero images re-uploaded sharp