01
The request
“I want to add a custom carrier link to the shipping confirmation email. Our carrier isn't in the list Shopify offers, so customers get no tracking link.”
Typical request
Paraphrased from merchant tickets in this category
Customers were emailing to ask where their order was because the email had no link.
02
The approach
We customized the shipping confirmation email to build the tracking link for the retailer's carrier from the tracking number, so every customer gets a working link automatically.
03
What we shipped
Custom carrier tracking link in the shipping email- Built from the tracking number automatically
- Branded email template preserved
- Tested with a live shipment
