Task № 0281 · Completed 2019 · Supplement brand

ReCharge Customer Portal and Account Page

A brand's customers couldn't pause or cancel their subscriptions through the customer portal, and the theme wasn't passing variant details to ReCharge.

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1 to 2 weeks

Turnaround, from quote to live

Complex

Task complexity

Mobilia

Out of the Sandbox theme

2019

Year completed

01

The request

“People can't pause or cancel their auto-shipments through the portal. And ReCharge isn't pulling some variant information from our theme. We need a snippet added to fix both.”

Typical request

Paraphrased from merchant tickets in this category

A portal that trapped customers and a data gap.

02

The approach

We connected the customer portal properly so pause and cancel work from the account page, and fixed the variant data so ReCharge receives the right information at subscription creation.

03

What we shipped

Pause and cancel working from the account page
Variant details passed to ReCharge
Tested with real subscriptions

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4

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