Task № 0064 · Completed 2019 · International fashion brand

Urgent and Production-Down Fix

A fashion brand selling worldwide had their swatch and variant associations break, and orders were going out with the wrong color. They needed it fixed the same day.

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2 to 4 business days
Turnaround, from quote to live
Medium
Task complexity
Parallax
Out of the Sandbox theme
2019
Year completed
01

The request

“Our swatch association is broken. Customers select one color and get charged for another. We're shipping wrong orders. Shopify support personally recommended you. Please help urgently.”
Typical request
Paraphrased from merchant tickets in this category

A recent change had disconnected swatches from their variants. Every hour it stayed broken cost the brand a wrong shipment.

02

The approach

We diagnosed the disconnect between swatches and variants within the hour, restored the correct associations across the catalog, and verified on a sample of products in every collection before confirming the fix was live.

03

What we shipped

  • Swatch-to-variant associations restored
  • Verified across every collection
  • Same-day turnaround
  • Root cause documented so it doesn't recur

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