13 example tasks · 541 tickets completed
Bug Fix & Broken Feature
Bug Fix & Broken Feature work for Shopify and Shopify Plus stores, handled as a flat-rate task by an in-house team that has worked on this since 2016.
We have completed 541 bug fix & broken feature requests for merchants, including work on Dawn, Parallax, Atlantic and Symmetry. Below are 13 real examples with the request, the approach and what shipped.
Image and Media and Photo Not Showing
A brand's personalization app wasn't showing the customer's personalized image in the cart.
Variant and Product Display Bug
A brand updated their theme and variant selection stopped changing the product image.
Theme Glitch and Broken After Theme Update
A brand duplicated their site to a second domain on a newer theme version and found features broken on the copy.
SSL and HTTPS and Security Warning
A retailer's site showed a security warning on certain pages and they wanted every page secure.
Mailchimp and Klaviyo and Email Tool Broken
A brand's notify-me button wasn't working properly and back-in-stock emails weren't sending.
Form Not Submitting and Newsletter Pop-up Broken
A brand's contact form wasn't sending and their newsletter popup had stopped appearing.
App and Plugin Stopped Working
A brand's subscription widget appeared on product pages but subscriptions weren't making it to the cart.
Google Analytics and Tracking Broken
A brand's tracking was a mess: GTM variables disorganized, and Facebook, Shopify, and Google Analytics all reporting ...
Checkout and Cart Broken
A speed app's removal script stripped code from the theme and broke every add-to-cart button. The retailer needed the...
Button and Link Not Working
A retailer had links to a past event scattered across the homepage and other pages. They wanted every reference removed.
Urgent and Production-Down Fix
A fashion brand selling worldwide had their swatch and variant associations break, and orders were going out with the...
Previous Customization Broken and Reopen Task
A home and garden brand updated their theme and lost the fixes we had made for them previously. They wanted them back.
Generic 'Something Broken' Help Request
A home goods brand followed their theme's documentation to turn on payment icons in the footer. Nothing appeared. The...
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